Frequently Asked Questions

Want to learn more about Jumbo Win? Need help with your account? Check out our FAQ below to see if we can help. Otherwise, reach out to our customer support team for help.

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FAQ Topics

Getting Started

Everything you need to know in order to set up your Jumbo Win account.

My Account

Find out how to manage your account.

VIP Membership

Need help managing your VIP Membership?

Payment Information

Find out more about the different ways you can pay on Jumbo Win.


Find out how you know if you are a winner and how to claim your winnings.