Last updated: 16/02/2024

These Game Rules ("Rules") for the Golden Ticket prize draw game (the "Game") apply to all individuals (referred to in these Rules as "you" or "your") who participate in prize draws offered under the Game (each, a "Prize Draw"). Therefore, you should read these Rules carefully before you enter a Prize Draw, whether through the Paid Entry Route or the Free Entry Route (as explained below).

We, Gatherwell Ltd. (trading as Jumbo Win), are the promoter of the Game. Gatherwell Ltd. (referred to in these Rules as "Jumbo", "us", "we" or "our") is a company incorporated in England and Wales with registration number 08675983. Our correspondence address is Jumbo Win, PO Box 653, Galgate, Lancaster, LA2 0XB.

By participating in the Game, you are entering into a contract with us and you agree that these Rules will apply. If you do not agree with these Rules, you should not participate in the Game.

Your attention is drawn specifically to section 8 (Our liability to you in connection with the Game (and any associated Prize Draw)), because it limits our liability to you for our breach of these Rules or otherwise in connection with the Game.

1. Eligibility to Enter

1.1 To play the Game and enter a Prize Draw, you must:

(a) be at least 18 years old;
(b) have your permanent place of residence in the United Kingdom; and
(c) not be an ineligible person as defined in section 1.2 below.

1.2 You may not play the Game by entering a Prize Draw if:

(a) you are an employee, officer, director of (i) Jumbo or any of its affiliated companies; or (ii) any third party appointed by Jumbo to assist in the management or administration of the relevant Prize Draw; or
(b) you are an immediate family member (meaning, spouse, parent, grandparent, child or sibling, and their respective spouses) of, and/or you live in the same household as, a person specified in section 1.2(a) above.

2. How to Enter

2.1 Each Prize Draw will specify the date that it opens and the date that it closes (the "Entry Period") on the Jumbo Win website located at https://www.jumbowin.co.uk (the "Website"). Entries that we receive after the closing date will be void and will not be entered into the Prize Draw, except as described in section 2.2(a)(ii) below.

2.2 The Game consists of three types of Prize Draw:

(a) The "Grand Prize Draw", which has two routes to entry:
- (i) Paid Entry Route: To enter the Grand Prize Draw through the paid method of entry (the "Paid Entry Route"), you need to select the 'Buy Tickets' option on the Website, choose your number of entries, or recurring subscription, and follow the checkout process to complete your order and pay. The price of options for the Paid Entry Route will be published on the Website. Payment must be made by debit card. We do not accept any other methods of payment, but may introduce additional methods of payment in future at our sole discretion. When we receive payment in cleared funds for your entries, you will automatically receive the number of entries that you selected and be entered into the Grand Prize Draw.
- (ii) Free Entry Route: To enter the Grand Prize Draw through the free method of entry (the "Free Entry Route"), you need to: (i) write 'Jumbo Win Golden Ticket Entry', together with your full name, date of birth, home address, phone number, and email address on a postcard or letter; and (ii) post the completed entry to us by standard first class or second class post (at your own cost) to Jumbo Win, PO Box 653, Galgate, Lancaster, LA2 0XB. Please ensure that postal entries are legible and complete, otherwise, they will not be entered into the Grand Prize Draw. Entries via the Free Entry Route will usually be processed within five (5) business days after we receive them. Please ensure that you allow enough time for your entry to be received and processed by us to avoid missing the closing date. Postal entries processed after the closing date will not be included in the current Grand Prize Draw, but will be entered into a subsequent Grand Prize Draw if one has commenced by the time that we process your entry. You will receive one (1) entry into the Grand Prize Draw for each individual mailing envelope, provided that you have met the requirements for the Free Entry Route set out in this section.
(b) The "VIP Weekly Prize Draw" is an additional benefit of entering the Grand Prize Draw through the subscription model for the Game, which is available for purchase through the Website. If you have an active VIP subscription for the Game, in addition to the entries that you receive for the Grand Prize Draw, you will be automatically entered into the VIP Weekly Prize Draw. For more information about the Game’s subscription model, please see the VIP Terms and Conditions.
(c) The "Early Bird Prize Draw" is an additional draw that we may run from time to time exclusively for participants who enter the Grand Prize Draw before a certain date. If an Early Bird Prize Draw is active, we will publish details of it on the Website.

2.3 There is no limit to the number of entries into the Grand Prize Draw. However, if you enter through the Paid Entry Route, please note that the Website may impose a payment limit at an amount determined by us. We may introduce entry limits for the Paid Entry Route at any time without notice.

3. Selection of Winners

3.1 One winner will be selected to win the Grand Prize Draw. The draw for the Grand Prize Draw will take place within three (3) business days after the expiry of the Entry Period.

3.2 If we are also running an Early Bird Prize Draw, one winner will be selected to win the Early Bird Prize Draw. The draw for the Early Bird Prize Draw will take place within three (3) business days after the closing date that we publish on the Website.

3.3 We will also select one or more winners per week from a pool of participants holding an active VIP subscription for the Game to win the VIP Weekly Prize Draw. The number of winners selected for the VIP Weekly Prize Draw will be published on the Website and may be updated by us from time to time. The draw for the VIP Weekly Prize Draw will take place on Tuesday each week.

3.4 Winners will be selected at random from all eligible entries in each Prize Draw by our random number generator ("RNG") software. Our RNG software has been independently tested using a variety of industry-standard statistical tests, which is carried out by a Gambling Commission approved test house compliant with ISO/IEC 17025 standards.

4. Prizes

4.1 Details of each prize available to be won will be published on the Website (each, a "Prize"). The following additional Rules apply depending on the type of Prize:

(a) Products: The Game is not sponsored, endorsed, approved, or affiliated with the manufacturer or brand in respect of product(s) awarded as Prizes. Product brand names and logos are registered or unregistered trademarks of their respective owners. Neither we nor our charitable partners are liable for any defect in quality, condition, or fitness of products, and such liability is excluded to the fullest extent permitted under law. The manufacturer of the products may provide a limited warranty as set out on the manufacturer’s website and/or other product literature. If the winner of a product wishes to make a claim under the manufacturer’s warranty, they should contact the manufacturer directly. However, we will provide reasonable assistance to the winner in obtaining a replacement product from the manufacturer in the case of an obvious defect.
(b) Gift cards and voucher codes: We are not the retailer or issuer of gift cards or voucher codes provided as Prizes, and we accept no responsibility for any third-party retailer or issuer’s refusal to accept a particular gift card or voucher code. The terms and conditions of the third-party retailer or issuer of the gift card or voucher code will apply.
(c) Vehicles: If the Prize is a vehicle, we will provide all necessary documentation for the transfer of the title of the vehicle from us to the winner. We will arrange delivery of the vehicle at a place and time that we propose and that has been confirmed with the winner. Unless we state otherwise, the winner will be responsible for paying for and obtaining the relevant insurance and vehicle tax upon taking delivery of the vehicle. Neither we nor our charitable partners are liable for any defect in quality, condition, or fitness of the vehicle, and such liability is excluded to the fullest extent permitted under law. The manufacturer of the vehicle may provide a limited warranty as set out in the vehicle manual and/or the manufacturer’s website. If the winner of a vehicle wishes to make a claim under the manufacturer’s warranty, they should contact the manufacturer directly. All arrangements for repairs to the vehicle as a result of a manufacturing defect are between the winner of the vehicle and the manufacturer. Please note that we will determine the color and configuration of the vehicle at our sole discretion. We reserve the right to delay delivery of the vehicle, or substitute a similar vehicle of equal or greater value if we are unable to procure the vehicle listed as the Prize for any reason beyond our control.
(d) Prizes that involve taking part in an experience or attending an event: We are not responsible if an experience or event is delayed or rescheduled. If the experience or event is canceled, we will provide an alternative Prize (whether that be an experience, event, or otherwise) of equal or greater value in our sole discretion. A winner who takes part in an experience or event is responsible for ensuring that they are medically fit to participate, including by attending any required medical examinations.
(e) Prizes that involve travel and/or an overnight stay: If a Prize includes the provision of travel and/or an overnight stay, the winner (and any companions, if the Prize provides for this) must be available to travel on the dates specified on the Website. If train fare is included as part of the Prize, this will be at standard economy class from a train station within a reasonable distance of the winner’s home address. If airfare is included as part of the Prize, this will be at standard economy class from an airport that operates an air travel route to the destination stated on the Website. We cannot guarantee a direct route, as this will depend on the winner’s location and the availability of rail or air travel routes. If hotel accommodation is included as part of the Prize, accommodation will be at standard economy class with double occupancy, unless otherwise stated on the Website. Any companions of the winner (if the Prize provides for this) must travel on the same dates as the winner. The winner must bear their own expenses which do not form part of the Prize, such as airline ancillary fees (such as checked baggage and seat selection), local taxes, meals, ground transportation, and gratuities, unless we state otherwise on the Website. In the case of international travel, the winner is responsible for ensuring that they hold a valid passport, visa (if required), and travel insurance.

4.2 Where the Prize awarded is a non-cash prize, such as a product, gift card or voucher, experience, event, or vehicle, there is no entitlement to a cash substitute unless specified in these Rules.

4.3 Prizes are personal to the winner and may not be assigned or transferred to any other person. This means that we will only award a Prize to the person who is selected as a winner.

5. Notification of Winners

Grand Prize Draw Notification Process

Sections 5.1 to 5.4 apply only to the Grand Prize Draw.

5.1 We will notify the winner of the Grand Prize Draw by telephone, email, or in-person within five (5) business days after the winner has been chosen in accordance with section 3 of these Rules.

5.2 The winner of the Grand Prize Draw will be required to provide:

(a) proof of identification and age, such as a copy of a valid passport, drivers license, or other relevant government-issued identification
(b) proof of address, such as a copy of a recent utility bill or council tax bill; and
(c) in the case of a cash Prize, details of a UK bank account for the Prize money to be paid into.

5.3 In relation to the winner of the Grand Prize Draw, once we have received the information and documentation referred to in section 5.2 above:

(a) in case of a cash Prize, we will make the funds available in the winner’s online account on the Website so that the winner can request that the funds be transferred to their nominated bank account; or
(b) in case of a non-cash Prize (such as a product, gift card or voucher, experience, event, or vehicle), we will make arrangements with the winner to provide or deliver the Prize to them.

5.4 If the selected winner of the Grand Prize Draw does not respond to the notification, or provide the information and documentation referred to in section 5.2 above, within 28 days of such notification, the Prize will be forfeited and we will select an alternative winner from the remaining eligible entries. The newly selected winner will have the same period of time to respond to a notification.

VIP Weekly Prize Draw and Early Bird Prize Draw Notification Process

Sections 5.5 to 5.6 apply only to the VIP Weekly Prize Draw and the Early Bird Prize Draw.

5.5 We will notify the winner(s) of the VIP Weekly Prize Draw and the Early Bird Prize Draw via the Website, or by telephone or email, within five (5) business days after the winner(s) have been chosen in accordance with section 3 of these Rules.

5.6 Each winner of the VIP Weekly Prize Draw or Early Bird Prize Draw will be required to provide details of a UK bank account for the Prize money to be paid into. We will make the funds available in each winner’s online account on the Website so that the winner(s) can request that the funds be transferred to their nominated bank account.

General

Sections 5.7 to 5.9 apply to the Grand Prize Draw, the VIP Weekly Prize Draw, and the Early Bird Prize Draw.

5.7 When a cash Prize is won:

(a) subject to the winner’s compliance with this section 5, funds will be made available in the winner’s online account on the Website;
(b) the winner must request withdrawal of cash winnings to receive payment; and
(c) we will pay out cash winnings within fourteen (14) days of receiving a request to do so.

5.8 A winner of a cash Prize has six (6) months to request a withdrawal of those funds. If funds remain unclaimed in a winner’s online account on the Website for more than six (6) months, we reserve the right to cancel the unclaimed amount and retain the funds to be used at our sole discretion.

5.9 If a selected winner is found to be ineligible to take part in the Game according to these Rules, an alternative winner will be selected using the relevant process set out in this section 5.

6. Refunds

A percentage of the funds raised through paid entries to the Grant Prize Draw through the Paid Entry Route will be donated by us to our charitable partners listed on the Website. As such, we do not provide refunds for paid entries once a Prize Draw has taken place.

This rule does not override any legal right you may have in relation to the cancellation and refund of paid entries.

7. Publicity and Personal Information

7.1 By entering the Game, you agree to your personal information being used to process your entry, to contact you about your entry, and for the purpose outlined in section 7.2 below. We will use your personal information only in accordance with these Rules and our Privacy Notice.

7.2 We are required to publish the surname and county of the winner on the Website after the Prize has been awarded. We will contact the winner and require that the winner participates in reasonable publicity required by Jumbo. We reserve the right to publish details of winner testimonials and other publicity on the Website and other media outlets.

8. Our Liability to You in Connection with the Game (and any Associated Prize Draw)

8.1 If we do not comply with these Rules, we will be responsible for any loss or damage that is foreseeable as a result of our breach of these Rules or our negligence. This means that we and you must have anticipated that such loss or damage might occur at the time that you entered the Game (and any Prize Draw associated with it). We are not responsible for any loss or damage that is unforeseeable.

8.2 Regardless of what is stated in section 8.1 above, our liability to you under these Rules or otherwise arising in connection with the Game (and any Prize Draw associated with it) will be limited to a maximum of £100 (one hundred pounds).

8.3 This section 8 does not exclude or limit any liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot be excluded or limited by law.

9. Other Important Terms

9.1 Events outside of our control We will not be in breach of these Rules, nor be liable for any failure to comply with any of our obligations in connection with the Game (and any Prize Draw associated with it), if such breach or failure is caused by an event outside of our control. Events outside of our control include, but are not limited to, acts of god, natural disasters, fire, flood or collapse of buildings, epidemic or pandemic, terrorist attack, war, preparation for war or armed conflict, imposition of sanctions, any law or action taken by a government or public authority, IT and data security incidents (such as malware or ransomware attacks, denial of service attacks or other types of cyber attack), or interruption or failure of utility or telecommunications service. If we are unable to run the winner selection process within the period specified in section 3 due to an event outside of our control, we will run the winner selection process once we are no longer inhibited by such an event.

9.2 Transfer of the Game scheme to an affiliated company We may transfer our rights and obligations under these Rules and the Game to any of our affiliated companies, or to any third party in connection with the transfer of our business. If we do this, we will inform you by email with as much advance notice as possible.

9.3 Cancellation of the Game scheme We may terminate the Game scheme at any time at our sole discretion. If we do this, we will give you as much notice as possible. Any Prize Draws for which you already have entries in will be unaffected.

9.4 Entries are not transferable Entries are personal to you and you may not transfer entries in the Game to any other person.

9.5 Amendments to these Rules We may amend these Rules at our sole discretion at any time by posting the amended Rules on the Website, and these amended Rules will take immediate effect. If you have already entered a Prize Draw, any changes will not apply to your entries to that Prize Draw prior to our amendments to these Rules, however, the changes will apply to your future entries into Prize Draws.

9.6 Applicable law The laws of England and Wales apply to these Rules, the Game, and all Prize Draws associated with it.

9.7 Jurisdiction The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising in connection with these Rules, the Game, and all Prize Draws associated with it. The only exception to this is if you reside in Scotland, you can choose to bring a claim in Scotland or in England and Wales.

9.8 The Game (and any associated Prize Draw) is not a charity lottery or raffle. Please note that the Game (and any Prize Draw associated with it) is not a lottery as defined under the Gambling Act 2005, because we offer a Free Entry Route by post in addition to the Paid Entry Route. However, we work with a number of charitable partners to ensure that a percentage of ticket sales is donated to worthy causes. Further information about our charitable partners can be found on the Website.

10. Complaints

We are committed to providing the best experience possible, but if you have a complaint in relation to these Rules or the Game, please email us at support@jumbowin.co.uk or write to us at Jumbo Win, PO Box 653, Galgate, Lancaster, LA2 0XB.

11. Advertising

This section applies if we advertise the Game on social media platforms or other media publications ("Media Platforms"), including but not limited to, Facebook, Twitter/X, Instagram, Snapchat, YouTube, or TikTok.

11.1 You agree to release the Media Platforms from all liability, damage, loss, or expense arising in connection with your participation in the Game.

11.2 The Game is operated by Jumbo and is in no way sponsored, endorsed, administered by, or associated with the Media Platforms we utilize to advertise the Game.

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