VIP Subscriber Terms and Conditions

Last updated: dd/mm/yyyy

Your attention is drawn specifically to section 6 (Our liability to you in connection with any Subscription and these Terms), because it limits our liability to you for our breach of these Terms.

1. Introduction

1.1 These VIP Subscriber Terms and Conditions (“Terms”) apply to all individuals (referred to in these Terms as “you”, “your”, or “Subscriber”) who purchase any subscription for a Jumbo Win product (a “Subscription” or “Subscriptions”). Therefore, you should read these Terms carefully before you purchase a Subscription.

1.2 We, Gatherwell Ltd. (trading as Jumbo Win), are the operator of Jumbo Win and all products under the Jumbo Win brand promoted on this website. Gatherwell Ltd. (referred to in these Terms as “Jumbo”, “us”, “we” or “our”) is a company incorporated in England and Wales with registration number 08675983. Our VAT number is [NUMBER]. Our correspondence address is Jumbo Win, PO Box 653, Galgate, Lancaster, LA2 0XB.

1.3 By purchasing a Subscription, you are entering into a contract with us and you agree that these Terms will apply. If you do not agree with these Terms, you should not purchase a Subscription.

1.4 The rules for each game that you participate in (the “Game Rules”) will apply in addition to these Terms. Please read the relevant Game Rules in conjunction with these Terms before purchasing a Subscription.

1.5 These Terms and any Subscription purchased under them apply only if you purchase a Subscription as a consumer (that is, for purposes outside of your business or profession). We do not allow Subscriptions to be purchased by business customers.

2. How to purchase a Subscription

2.1 You must ensure that you meet the eligibility requirements set out in the relevant Game Rules before purchasing a Subscription.

2.2 Details of the available Subscriptions and how to purchase them will be published on the relevant pages of the Jumbo Win website located at (the “Website”). Please follow the instructions on the Website through to the checkout to purchase a Subscription.

2.3 Once you have purchased a Subscription through the Website, your Subscription will begin immediately. Please see section 4 below for more details and for information about your cancellation rights.

3. Subscription services, fees and payment

3.1 What a Subscription provides to you. Your Subscription will entitle you to a defined number of entries into one or more of our Prize Draws, as described on the relevant page of the Website before you purchase a Subscription (the “Subscription Services”). [You can view information in your online account about which Prize Draw(s) you will be entered into and how many entries you will be provided with.]

3.2 Fees for Subscription Services. We will publish the relevant fees for each Subscription available on our Website. The fee for the Subscription Services is chargeable on a monthly basis while you hold an active Subscription (the “Subscription Fee”). You will be charged an initial Subscription Fee at the point of purchase (“Initial Subscription Fee”), and a recurrent Subscription Fee on or around [day, e.g. the 1st] of each subsequent month (“Recurrent Subscription Fee”). However, if your Initial Subscription Fee is paid after [day, e.g. the 28th] of the month but before the end of that month, your first Recurrent Subscription Fee will not be charged on the subsequent month. Instead, your first Recurrent Subscription Fee will be charged on or around [day, e.g. the 1st] of the second month after you purchase the Subscription Services.

3.3 Changes to Subscription Fees We may change the Subscription Fee at any time in our sole discretion by giving you a reasonable period of notice prior to the payment date for your next Recurrent Subscription Fee. Any such change to the Subscription Fee will take effect on your next payment date. If you do not agree with the change to the Subscription Fee, you should cancel your Subscription before payment is taken in accordance with section 4.2 below (Your right to cancel).

3.4 Payment method. Payment for Subscription Services must be paid by debit card (“Payment Method”). We do not accept any other methods of payment, but may introduce additional methods of payment in future at our sole discretion.

3.5 Billing. You authorise us to store your Payment Method, and we will automatically charge your Payment Method each month for the Recurrent Subscription Fee, unless you cancel your Subscription in accordance with section 4.2 below. If your Payment Method fails, you must provide us with an alternative Payment Method, otherwise we will cancel your Subscription and you will not receive any further entries that you would have been entitled to if your Subscription had remained active. [You can update your Payment Method at any time in your online account.] 

3.6 Wallet funds. If money is held in the wallet of your online account (for example, if you have been awarded a prize but have yet to claim it), you authorise us to use those funds to effect payment of the Recurrent Subscription Fee if your Payment Method fails for any reason.

4. Subscription duration and how to cancel

4.1 Subscription duration. Your Subscription begins once you have paid your Initial Subscription Fee and will automatically renew on a continuous monthly basis unless you cancel it in accordance with section 4.2 below (“Subscription Term”).

4.2 Your right to cancel. You may cancel a Subscription at any time and for any reason by:

 (a) following the instructions regarding how to unsubscribe in your online account;

 (b) emailing us at [email protected];

 (c) calling us at [number]; or

 (d) writing to us at Jumbo Win, PO Box 653, Galgate, Lancaster, LA2 0XB.

If you cancel your Subscription, your Subscription will continue until the end of the current billing cycle, at which point it will end. Once your Subscription has ended, you will not be charged any further Recurrent Subscription Fees.

Your cancellation rights are in addition to, and do not replace, your legal rights as a consumer.

4.3 Our right to suspend or cancel Subscription Services for any reason. We may suspend or cancel the Subscription Services at any time and for whatever reason. If we do this, we will give you notice and refund any Subscription Fee in respect of any period in which you do not receive the Subscription Services that you have already paid for. Any suspension or cancellation of Subscription Services by us will not impact your existing entries into the relevant Prize Draw(s), subject to the requirements of the applicable Game Rules.

4.4 Our right to terminate your Subscription if you breach these Terms. We may terminate your Subscription and your access to the Subscription Services, and cancel all entries into the relevant Prize Draw(s),  if you are in breach of these Terms and/or the relevant Game Rules. If we terminate your Subscription for this reason, you may not re-register for Jumbo Win and/or purchase the Subscription Services under any other email or account without our express permission.

5. Personal information

When you purchase a Subscription, you agree that we may use your personal information to administer your Subscription and your entries into the relevant Prize Draws. Please read our Privacy Notice for more details.

6. Our liability to you in connection with any Subscription and these Terms

6.1 If we do not comply with these Terms, we will be responsible for any loss or damage that is foreseeable as a result of our breach of these Terms or our negligence. This means that we and you must have anticipated that such loss or damage might occur at the time that you purchased a Subscription. We are not responsible for any loss or damage that is unforeseeable.

6.2 To the fullest extent permitted by law, we do not provide any warranty or guarantee that:

(a) the Website is accurate, up-to-date and free from bugs; and

(b) the Website will be available at all times, or that your access to the Website and the Subscription Services provided will be uninterrupted.

6.3 Regardless of what is stated in sections 6.1 to 6.2 above, our liability to you under these Terms or otherwise arising in connection with any Subscription will be limited to a maximum of 100% of the Subscription Fees you have paid to us in the twelve (12) month period before the liability arises.

6.4 This section 6 does not exclude or limit any liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot be excluded or limited by law.

7. Other important terms

7.1 Events outside of our control. We will not be in breach of these Terms, nor be liable for any failure to comply with any of our obligations in connection with the Terms, if such breach or failure is caused by an event outside of our control. Events outside of our control include, but are not limited to, acts of god, natural disasters, fire, flood or collapse of buildings, epidemic or pandemic, terrorist attack, war, preparation for war or armed conflict, imposition of sanctions, any law or action taken by a government or public authority, IT and data security incidents (such as malware or ransomware attacks, denial of service attacks or other types of cyber attack), or interruption or failure of utility or telecommunications service.

7.2 Transfer of Subscriptions to an affiliated company. We may transfer our rights and obligations under these Terms to any of our affiliated companies, or to any third party in connection with the transfer of our business. If we do this, we will inform you by email with as much advance notice as possible.

7.3 Subscriptions are not transferrable. Subscriptions are personal to you and you may not transfer your Subscription to any other person.

7.4 Amendments to these Terms. We may amend these Terms at our sole discretion at any time by posting the amended Terms on the Website, and these amended Terms will take immediate effect. If there are significant changes to these Terms, we will notify you by email.

7.5 Applicable law. The laws of England and Wales apply to these Terms and the Subscription Services provided by us.

7.5 Jurisdiction. The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising in connection with these Terms. The only exception to this is if you reside in Scotland, you can choose to bring a claim in Scotland or in England and Wales.

8. Complaints

We are committed to providing the best experience possible, but if you have a complaint in relation to these Terms or your Subscription, please email us at [email protected] or write to us at Jumbo Win, PO Box 653, Galgate, Lancaster, LA2 0XB.